Reid's Pharmacy Privacy Policy
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At Reid’s Pharmacy, we believe in providing the best because we care. To make sure that you know what you are getting into while been on our site, we have written our Privacy Policy to make it clear, simple and easy to read for you on the go or at home.
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The Type of Information that we collect:
We will receive, collect and store any information you enter on our website or provide us with. We will collect information such as email addresses, names, phone numbers, and addresses. We may use software tools to measure and collect information, including page response times, length of visits, page interaction and methods used to browse away from pages. We also collect personal identifiable information (including name, email, address, and communications) and payment details (including card information, comments, feedback, reviews and recommendations).
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By visiting this website and giving your information to us, you indicate your consent to us , our group and third parties collecting and using your personal information in accordance with the terms set out in this policy.
We will be using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes.
Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site.
For using Reid’s Pharmacy will not sell your personal details to anyone. We may use your information to contact you about relevant services or products from our group companies.
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How we collect your information:
When you fill out a form, write a review, conduct a transaction or even book a appointment on our website, we collect personal information such as your name, address, email address and phone number. Your Personal Information will be used for specific reasons stated above.
Why we collect your information:
We collect such personal information for the following purposes such as:
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Providing and operating services
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Assisting and helping ongoing customers with technical support
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To be able to contact our visitors and users with promotional messages and notices towards our services
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To comply with any applicable laws and regulations
Information gathered from your GP or healthcare professional:
Reid’s Pharmacy provides a range of healthcare services in partnership with,or on behalf of the NHS, local health authorities and clinical commissioning groups. We use this information to provide you with safe and appropriate care, deliver the service as agreed with the NHS and meet legal and regulatory obligations.
With Electronic Prescriptions: if you have asked your GP surgery to send your prescriptions electronically to Reid’s Pharmacy, you or the surgery will provide us with your details so that we can get your information from the NHS and resolve any issues or queries that may arise in connection with it.
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Information we get from the NHS: Summary Care Record
In England, the NHS use a electronic record called the Summary Care Record to support patient care. It is a copy of all the key information from your GP Record. It provides authorised health care professionals with faster, secure access to information about you when you need care.
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The Summary Care Record includes your contact details, NHS number, date of birth, information about medications you’re taking, allergies you suffer from and bad reactions to medicines you have experienced.
The pharmacist would ask for your consent every time they need to look at your SCR, unless it is a medical emergency, If they can unable to communicate and they believe it is in their best interests to look at your record.
The Pharmacist that is directly involved in your care is allowed to access your SCR. The Pharmacist needs an NHS ‘Smartcard’ and the passcode in order to do so and can only see the information they need to do their job. The details are logged every time they look at your record and the access log is audited to ensure all access is appropriate.
Your SCR is not connected with any data that Reid’s Pharmacy holds about you. It’s held on the NHS System and is accessed only in the circumstances set above.
Information about your health
When you are using our services, some of the information we collect on your health may include data from the NHS such as your GP or hospital. We understand the sensitivity of this information and will only use it to provide these services and fulfil our legal obligations to the NHS.
If you have agreed to allow us to send you marketing, we may send you offers or promotions on healthcare products that you may buy. We will never use your information about your prescriptions for marketing, although we may use it to let you know about services that we provide that might be useful and relevant.
Information gathered from social media
We may gather and obtain information posted publicly on social media sites and use it to help us understand how our different customers interact with us and what people think and feel about our brand. We make sure that when we do this it isn’t in a way that is used to identify individual customers. We may look at groups of customers most likely to talk to us via social media or use social media to talk about Reid’s Pharmacies Products. If we intend to use your information from a social media site, we will contact you to ask for your permission first. If you have a enquiry or a complaint though Reid’s Social Media pages, then we will have a record of your user name so that we are able to reply and resolve the issue you have raised.
Booking appointments for other people
If someone books an appointment for you on your behalf, we would ask them for basic details about you, which could include health details, such as allergies or family history of diabetes. This is to ensure that we book you in for the right type and length of appointment with the correct health care professional. When you do come into your appointment, to make sure the information we been given is accurate, we would check with you. If you are booking a appointment for someone else make sure that they are happy with you to provide for personal information on their behalf, and we would not use it for any other purpose.
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Our Dispensing services
If you or a relative are a resident of a care home, or bedridden, we will make sure that the personal information that you have provided us with (status, address and name) are used to dispense prescriptions safely and comply with our legal obligations.
How and why we use your personal information
We use your personal information for different purposes. These are essential for us to provide you with the services you use to fulfil our legal obligations. Some help us run our business efficiently and effectively and some enable us to provide you with more relevant and personalised offers and information. We must have a reason and legal ground for using your personal information.
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Consent
You’ll be asked to confirm that you’re happy to provide your personal data and that you give your permission to Reid’s Pharmacy to process your personal data. All of the details such as why Reid’s Pharmacy want your data, how it will be used and if your data will be shared will be provided at the time of asking you for your consent.
When Reid’s Pharmacy is asking for your consent there should always be a tick box
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Your Rights
If some of your details have changed since the time you provided your consent you can update and amend your details at any time.
You have the right to withdraw your consent at any time if you no longer want to be part of the Reid’s Pharmacy processing activity.
If you no longer want Reid’s Pharmacy to hold your data you can request for your data to be erased.
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Contract
Processing data for the purposes of a contract to which you are party to. There’s a range of legal and regulatory requirements we and our parent company need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it.
As a healthcare provider, we’re regulated by the General Pharmaceutical Council (GPhC), General Optical Council (GOC), Care Quality Commission (CQC), Pharmaceutical Society of Northern Ireland and the Regulation Quality Improvement Authority in Northern Ireland. All of which may set out standards and codes of practice with which we need to comply. Where we provide NHS services in our pharmacy, we also have to comply with NHS Information Governance requirements.
You have the right to request that Reid’s Pharmacy amend your data, and you can ask for your data to be removed. If we don’t have any legal requirements to keep this, then we will remove it.
Legal obligation
Reid’s Pharmacy will be under legal obligation to obtain and disclose your personal data, with Reid’s Pharmacy we will notify you when processing your data due to our legal obligation, however this may not always be possible.
In order to prevent criminal activity or help to detect criminal activity we may share information with forces such as the police. You may not be notified of this.
Reid’s Pharmacy are required to share certain amounts of personal data to the NHS to meet such regulations. Reid’s Pharmacy will tell you when we share information for this reason. If you object to this processing, we won’t be able to offer you the service, for your range of clinical and healthcare services.
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Legitimate Interest
Reid’s Pharmacy may hold personal data for our own business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience.
We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
We have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that’s tailored to your interests.
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Website Use
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
Providing you products and services
We use your personal information to provide you with our products and services, for example we use it to process orders and transactions, respond to queries, email you with comments and provide you with the best possible level of customer service. We may use it to contact you about orders, appointments you have booked and to send you reminders (e.g. future bookings). We may contact you in emergency situations, such as urgent product recall or prescriptions, where it may relate to your health.
Am I able to opt out of having my data used for this?
No, because this covers most of the processes and legal obligations that we need to carry out in order to provide you with our service.
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Keeping our records up to date
We have a legal obligation to keep the personal data, we hold accurate and up to date information in order to allow our business to run efficiently.
We periodically update our records in order to keep track of customers that have moved or are deceased. This is to make sure that the gaps and contact details we gather isn’t incorrect.
This information is excluded from the information that we hold on our prescription dispensing system. The information held there come from your prescriber (usually your GP) and is used only for the connection with dispensing your prescription. Any information held elsewhere, are not applied to the information on the system.
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Am I able to opt out?
Yes, but there may be legal requirements that may require Reid’s Pharmacy to keep your information up to date if you are using Reid’s Pharmacy’s Services.
Learning more about you
We'll consolidate the information we hold about you across the company and the different channels you use to interact with us (eg website, stores, our app, correspondence etc.). We do this to keep our records accurate and up to date, provide you with a seamless and consistent service and build a clearer picture of our customers both as a group and as individuals. By understanding you better we can offer you the best and most personalised service we can, but don't worry - we will only send you marketing material if you have agreed that we can.
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Things we do to provide you with better service
These are the following things that we do as a business to help us operate effectively and efficiently, this in turn provide you with better and simpler services. When we do these we make sure that we respect and minimise any impact on our privacy.
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Learning more about our customers and business
We carry out analytics on the information that we hold about our customers to help us understand who our customers are, how they use our services and how people interact with us. This makes sure that we maximise the effectiveness of our advertising and make sure that you have the same experience in store and online. Along with this it is used to help us understand how the business is performing. When we do this we make sure that customers are not identified. It will not be related to the direct marketing or special offers that we send you based off your use in our service.
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Can I object to this?
You have the right to object how we use your date and if you believe that our interest in doing it outweighs your right to privacy, then feel free to let us know. This type of analysis is important to allow Reid’s Pharmacy to operate efficiently and we can carry out it in a way that doesn’t impact your privacy.
When you use our services
When you use Reid’s Pharmacy services, and how you interact with us, we want you to have the same level of service across all platforms. We use certain details across our services so that we can recognise you as a customer and provide consistent care for the service you are using. This means you don’t need to give the same details each time.
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Yes but doing so would limit the certain services that are available to you in the future. If you do not wish for us to recognise you across the services, the following services may limit the potential of the service given:
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Booking an appointment, using our appointment booking service online, by phone, or in store
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Use of our healthcare services
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Use of our loyalty card
The Following services
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Having your prescriptions dispensed at Reid’s Pharmacy
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Having an NHS Clinical service at Reid’s Pharmacy, such as the flu jab
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Placing an order at reidspharmacy,com
Sharing with the NHS
We share our information with NHS to fulfil our legal obligations as a provider of pharmacy services, where we have a duty of care. For example, to obtain payment for services that we provide and measure the effectiveness of services.
In some circumstances we may let your GP know that we have prescribed an item or given you a particular service.
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For our marketing purposes, we may contact you on special offers on behalf of brands that we stock, but we would never sell or share you data with the brands themselves for them to use in their own marketing.
With each company, they have their own privacy policy in which it may not be the same as ours. So we advice that you check who is collecting your data when heading onto another site. Similarly, if you click through to another company’s website via a link on (www.reidspharmacy.com) check that you are happy with the information and privacy policy before giving your personal information.
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Changes to our business
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If ownership of all or part of our business changes, or we will undergo a reorganisation. We will let you know ahead of time, and put your information on hold so that we can continue and provide our services.
How long do we keep your personal information?
We hold your personal information for as long as we have a legal business reason to do so. Which could mean as long as you remain a part of Reid’s Pharmacy or required to meet our legal obligations, resolve disputes or enforce our agreements. To fulfil our obligations to the NHS, health related information may need to be retained for a period of time until you cease been part of our Pharmacy. We always store your data securely and won’t use it for any other purpose.
Keeping your data secure
We respect the fact that your information is your information. So we want to make it easy for you to update and change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change, or you spot any errors in your information we hold about you.
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Your rights to access your information
If you would like a copy of your information that Reid’s Pharmacy holds about you, or have any queries about how we handle your personal information. Please feel free to contact us at
What information are you entitled to?
You have a right to obtain any copy of all the information that Reid’s Pharmacy holds on you, such as details, marketing preferences, consent information, complaints, and queries.
You have a right for deletion of your personal data
If for whichever reason that you may want to delete your data, we will hold onto your data for as long as the law requires. You have a right to request that our data on you will be deleted. Please let us know if you request for your data to be deleted.
Who to contact
For all questions relating to this policy please contact info@reidspharmacyonline.co.uk
Your right to complain to the ICO
Although we hope it never comes to this, you do have the right to complain to the ICO about any of our processing activities at casework@ico.org.uk
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Changes to this Privacy Policy
This Privacy Policy was created in November 2018. We may update it from time to time so we recommend that you check back here occasionally. If we make changes we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we’ll provide you with a prominent notice by the most appropriate medium so you know about the changes before they happen.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@reidspharmacyonline.co.uk or send us mail to: 1 Cambridge Terrace, Bury Street West, Edmonton, London N9 9JJ