Postage and packing costs
The postage and packing costs will be added to the cost of your order and will depend on the total cost of the items that you order, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed before you confirm your order. Multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.
Where do you deliver to?
We deliver to virtually all addresses within the UK and to BFPO addresses. We also offer a collect from store service within Reid’s Pharmacy
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands or outside the UK.
Standard postage and packaging is £3.95
Next Day Delivery
Orders containing bulky/heavy products aren’t available for free delivery and are usually delivered within five working days.
Normally these items will be delivered to you within five working days, for some products you may be contacted by the supplier to arrange a convenient delivery date and time.
All delivery timescales are subject to availability
If you select the Standard Delivery option your order may arrive on or before the date shown at checkout
Your order may be despatched in more than one parcel and therefore could arrive at different times
Some of your products may be despatched to you directly from our suppliers. These will be indicated on the product description page. Orders containing one of these products will be charged in full at the point of despatch of the first product on your order.
A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order.
Delivery of orders
Orders are dispatched within 5 working days to the address provided by you in your order. This is a Royal Mail tracked service and may require a doorstep signature. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.
How do I know which products will be dispatched directly from the supplier?
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within five working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
Where is my order?
If your order has not arrived when expected:
Check your order confirmation email for the expected delivery date
Your order may be despatched in more than one parcel and therefore may arrive at different times
We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier's website
If you can't access your email you can see these details in the 'order history' area of 'my account'
If you miss the carrier's attempt at delivery, don't worry, you can rearrange delivery for another day by calling the number shown on the card
If your order is being delivered to store you'll receive an email when it is available for collection. You'll also receive a text if you provided us with a mobile number.
Delivery and packing costs
1. We do not add delivery and packing costs to the cost of your order..
2. Where multiple items are included in one order, we may dispatch the items separately.
3. No delivery service is available on weekends and holidays
Next Day Delivery
4. Orders made before 12 noon Monday-Thursday can be delivered within 72 hours depending on availability and your GP surgery response time.
5. Orders made before Friday 6pm will be delivered on Monday. Orders placed throughout the weekend and before Monday 6pm will be delivered Tuesday.